Peacehaven Tech Services

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Remote IT Support

Fast, secure remote IT support for home users and small businesses and freelancers across the UK. Get expert help with computer problems, software issues, email faults and much more — all online, with no home visit required.

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What We Can Help With

Practical, real-world tech support for everyday problems — handled remotely, clearly, and without jargon.

Slow computers & performance issues

Speed up sluggish laptops and PCs by fixing software issues, background problems, and system bottlenecks.

Email & account problems

Fix email sending and receiving issues, account access problems, password resets, and syncing errors.

File recovery & backups

Recover missing or deleted files, sort out OneDrive/Dropbox file issues, and set up reliable backups so you don’t lose important work.

Software, updates & security

Install software, fix errors, remove malware, and ensure your system is secure and fully up to date.

How Remote IT Support Works

Three simple steps. No jargon. No hassle.

  1. 01

    Book

    Choose a time and book your remote support session online.

  2. 02

    Connect

    Click a secure link to connect. You stay in control at all times.

  3. 03

    Fix

    We diagnose and fix the issue while you watch and explain it clearly.

No Fix, No Fee

If we can’t resolve the issue during your remote support session, you don’t pay.

Pricing

Simple, transparent pricing. You only pay for the time you use.

Remote IT Support Rates

£20 per 30 minutes
£10 per 15 minutes thereafter

Pay-as-you-go support

Ideal for one-off problems. No subscriptions or contracts — just book when you need help.

Fair time-based billing

Sessions are billed in clear time blocks, so you’re only charged for the time used.

No pressure, no upselling

The focus is always on fixing the issue — not selling unnecessary extras.

Trusted by Clients Across the UK

Home users and small businesses rely on us for clear advice, fast fixes, and honest support.

  • Jon Campbell of Peacehaven Tech Services and been providing me with IT support for over 10 years. During this time, he has always been able to deliver both hardware and... read more

    Michael Doctors Avatar Michael Doctors
    26 November 2024

    Absolutely first class & so helpful, many thanks

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    Paul Mitchell Avatar Paul Mitchell
    26 November 2024

    Speedy response and , as always, impeccable work. Highly recommended.

    Vanessa Minns Avatar Vanessa Minns
    2 December 2024

  • Jon is 100 % helpful , cant do enough, recommend jon without hesitation

    Colin Mitchell Avatar Colin Mitchell
    25 November 2024

Need Remote IT Support or a New Website?

Book a remote IT support session or request a free estimate today. Fast, friendly help — right when you need it.

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Frequently Asked Questions

How does remote IT support work?
We connect securely to your device over the internet. You can watch everything we do and end the session at any time.
What issues can be fixed remotely?
Most everyday issues can be resolved remotely, including slow computers, email problems, Wi-Fi issues, software errors, and security concerns.
Do I need to install anything?
You only need to click a secure link. No permanent software is installed without your permission.
Do you offer ongoing support?
Yes. Ongoing support and maintenance can be arranged where needed.