Use the contact form for general enquiries or support questions. You do not need a technical diagnosis first. A short explanation of what is going wrong is enough.
If you are not sure whether the problem is right for remote help, or you are asking for someone else, sending a message first is the sensible route.
Use the form for general enquiries, unusual problems or when you are trying to help a parent or relative.
That is usually the better route for common remote jobs such as slow computers, email trouble, login issues and setup help.
Send a message with any useful details. For support questions, a plain-English description of the problem is enough.
Send a message if you want to check the right next step. If the problem is already clear and suitable for remote help, you can book directly.
