Privacy Policy

Last updated: 13/12/2025

1. Introduction

Peacehaven Tech Services (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or contacting us, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

a) Information you provide

• Name
• Email address
• Phone number (if provided)
• Message content submitted via contact or booking forms

b) Automatically collected information

• IP address
• Browser type and device information
• Pages visited and interactions on our website

This data is typically collected via analytics and cookies.

3. How We Use Your Information

• Respond to enquiries and provide support
• Deliver services you request
• Manage bookings, appointments, and invoices
• Improve website performance and user experience
• Comply with legal and regulatory obligations

We only process personal data where we have a lawful basis to do so.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – where you submit a form or accept cookies
• Contract – to deliver services you request
• Legal obligation – for invoicing and record-keeping
• Legitimate interests – to improve our services and website

5. Cookies and Analytics

We use cookies and analytics tools to understand how visitors use our website and to improve functionality.

For more information, please see our Cookie Policy.

6. Third-Party Services

We may use trusted third-party tools such as analytics providers, form or booking systems, and payment or invoicing platforms. These providers only process data on our instructions and are required to protect your information.

7. Data Retention

We retain personal data only for as long as necessary:

• Enquiry data: up to 12 months
• Client records and invoices: as required by UK law

8. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data portability

To exercise your rights, contact us using the details below.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

10. Contact Details

If you have questions about this Privacy Policy or your personal data, contact:

Peacehaven Tech Services
Email: info@peacehaventechservices.co.uk