Peacehaven Tech Services

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Email Support (Remote)

Fast, secure remote email support for home users, freelancers and small businesses across the UK. Get expert help with sending and receiving issues, account access, spam, syncing across devices, and setting up email on phones and computers — all online, with no home visit required.

Safe and controlled: you approve the connection, you can end it any time, and there’s no access once the session finishes.

Book Email Support
Illustration of hands typing with email icons floating above, representing remote email support

What We Can Help With

Practical email support for everyday problems — sorted remotely, explained clearly, and without jargon.

Sending & receiving problems

Fix emails stuck in Outbox, missing incoming mail, delivery errors, and accounts that suddenly stop updating.

Account access & password resets

Get back into your inbox, sort verification issues, update recovery options, and secure your sign-in.

Spam, junk mail & phishing clean-up

Reduce unwanted mail, improve filtering, and tighten security if you’ve clicked something suspicious.

Setup, syncing & mailbox organisation

Set up email on new devices, fix syncing across phone and computer, and organise folders, rules and signatures.

How Remote Email Support Works

Three simple steps. Clear guidance. Sorted without a home visit.

  1. 01

    Book

    Choose a time and tell us what’s happening with your email.

  2. 02

    Connect

    Click a secure link to connect. You stay in control at all times.

  3. 03

    Fix

    We diagnose the cause, apply the fix, and help prevent it happening again.

No Fix, No Fee

If we can’t resolve your email issue during the session, you don’t pay.

Pricing

Simple, transparent pricing for remote email help. You only pay for the time you use.

Remote Email Support Rates

£30 per 30 minutes (minimum session)
£15 per 15 minutes after that

Time starts once we’re connected and actively working on the email issue.

Pay-as-you-go email help

Ideal for one-off inbox problems, new device setup, or a quick tidy-up of rules and folders.

Fair time-based billing

Billed in clear time blocks, so you’re only charged for the time used — nothing padded.

Focused on the fix

We concentrate on resolving your email issue and improving reliability, not pushing extras.

What Our Clients Say

Home users and small businesses across the UK trust us for reliable remote IT support and modern website services.

  • Absolutely first class & so helpful, many thanks

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    Paul Mitchell Avatar Paul Mitchell
    26 November 2024

    Speedy response and , as always, impeccable work. Highly recommended.

    Vanessa Minns Avatar Vanessa Minns
    2 December 2024

    Jon Campbell of Peacehaven Tech Services and been providing me with IT support for over 10 years. During this time, he has always been able to deliver both hardware and... read more

    Michael Doctors Avatar Michael Doctors
    26 November 2024

  • Jon is 100 % helpful , cant do enough, recommend jon without hesitation

    Colin Mitchell Avatar Colin Mitchell
    25 November 2024

Need Help With Your Email?

Book a remote email support session for quick, friendly help when messages won’t send, mail won’t arrive, or an account won’t sign in. Clear advice and practical fixes, without the hassle.

Book Appointment

Frequently Asked Questions

What can you help with during an email support session?
We can fix common email problems such as messages not sending or arriving, accounts not syncing, login and password issues, spam and junk mail problems, and setting up email on new devices.
Can you set up email on my phone and computer?
Yes. We can set up your mailbox on Windows, Mac, iPhone or Android, and make sure everything syncs properly across devices so you see the same folders and messages everywhere.
Will you need my password?
We’ll guide you through sign-in where possible. If a password must be entered, you can type it yourself while we look away, and you remain in control of the session at all times.
Do I need to install anything for remote support?
Usually it’s just a quick download to allow the secure connection. We’ll guide you through it, and nothing stays running after the session ends.